Refund & Cancellation Policy

1. Free trial

Every new company gets a 14-day free trial. No card is required during trial. You will not be charged unless you activate a paid module.

2. Monthly subscriptions

Monthly subscriptions can be cancelled anytime from Settings → Subscription. Cancellation takes effect at the end of the current billing cycle. Monthly fees already charged are non-refundable.

3. Annual subscriptions

Annual plans may be cancelled within 7 days of the initial purchase for a full refund, provided no significant data has been imported and no add-on services were consumed. After 7 days, annual fees are non-refundable but the plan continues till expiry.

4. One-time invoice payments

Payments collected by our merchants from their end-customers via Paytm are not subscription payments to Bizezz. Refunds for such transactions are the responsibility of the merchant issuing the invoice, in accordance with their own policy.

5. Errors & duplicate charges

If you were charged in error or twice for the same subscription period, write to support@bizezz.com within 30 days with the transaction reference. Verified duplicate charges are refunded within 7–10 business days to the source of payment.

6. How to request a refund

Email support@bizezz.com from your registered email with the transaction ID and reason. We will respond within 3 business days.

7. Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue directly. Fraudulent chargebacks may result in permanent suspension of the account.