Refund & Cancellation Policy

Payments for the Bizezz platform are collected by Richter Brothers, the legal entity that owns and operates the Bizezz and Futrainc brands.

1. Free trial

Every new company gets a 14-day free trial. No card is required during trial. You will not be charged unless you activate a paid module.

2. Monthly subscriptions

Monthly subscriptions can be cancelled anytime from Settings → Subscription. Cancellation takes effect at the end of the current billing cycle. Monthly fees already charged are non-refundable.

3. Annual subscriptions

Annual plans may be cancelled within 7 days of the initial purchase for a full refund, provided no significant data has been imported and no add-on services were consumed. After 7 days, annual fees are non-refundable but the plan continues till expiry.

4. One-time invoice payments

Payments collected by our merchants from their end-customers via Paytm are not subscription payments to Bizezz. Refunds for such transactions are the responsibility of the merchant issuing the invoice, in accordance with their own policy.

5. Errors & duplicate charges

If you were charged in error or twice for the same subscription period, write to support@bizezz.com within 30 days with the transaction reference. Verified duplicate charges are refunded within 7–10 business days to the source of payment.

6. How to request a refund

Email support@bizezz.com from your registered email with the transaction ID and reason. We will respond within 3 business days.

7. Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue directly. Fraudulent chargebacks may result in permanent suspension of the account.