Bizezz

Privacy Policy

Last updated: 23 September 2026

Bizezz is a brand owned and operated by Richter Brothers ("Richter Brothers", "we", "us"), the legal entity behind the Bizezz and Futrainc brands. This Privacy Policy describes how Richter Brothers collects, uses and protects information when you use our SaaS platform, website and related services (the "Services").

1. Information we collect

  • Account data: name, work email, phone, company name, GSTIN and industry entered during signup.
  • Business data: customers, invoices, HR/employee, inventory and other records you create inside the platform.
  • Payment data: when you pay online, transaction identifiers are shared with our payment partner (Paytm). We do not store card, UPI or netbanking credentials on our servers.
  • Usage data: IP address, device and browser information, and product analytics used to improve the Services.

1a. Data from Meta (WhatsApp, Facebook Messenger, Instagram)

When a business connects its WhatsApp number, Facebook Page or Instagram professional account to Bizezz, we receive through Meta's official APIs, and only for that business:

  • Messages sent to the business by its customers on WhatsApp, Messenger and Instagram Direct, including attachments, and the replies the business sends from Bizezz;
  • the customer's name and the page-scoped ID or WhatsApp number Meta attaches to each message (for Instagram, the username where Meta provides it);
  • the business's Page and Instagram account names and IDs, and the access tokens Meta issues so Bizezz can receive and send those messages.

We use this data only to show each conversation in the business's Bizezz inbox, let its team reply, notify them of new messages, and produce the business's own reports. We do not use it for advertising, do not sell or share it with third parties, and do not combine it across businesses. Access tokens are stored encrypted in transit and at rest, are never shown to users, and are deleted when the business disconnects the Page or number.

To delete this data, see our data deletion instructions.

1b. Data from Google Ads

A business may connect its own Google Ads account to Bizezz by signing in with its Google account. Bizezz then receives, for that business only:

  • the Google Ads account's id, name, currency and time zone;
  • the campaigns, ad groups, ads and keywords Bizezz creates or reads there, and their performance figures (impressions, clicks, cost, conversions);
  • the OAuth tokens Google issues, which are stored encrypted, never shown to users, and used only to act on that business's instructions.

We use this only to let the business plan, publish and measure its own advertising inside Bizezz. We do not use it for our own advertising, do not sell or share it, and do not combine one business's advertising data with another's. Disconnecting Google Ads in Bizezz (Marketing → Google Ads → Disconnect) deletes the stored tokens immediately; the business's campaigns stay in its own Google Ads account. Access can also be withdrawn at any time at myaccount.google.com/permissions. Businesses are free to obtain their own Google Cloud project and Google Ads API access instead of using ours.

2. How we use it

  • To provide, secure and improve the Services.
  • To process transactions and send transactional communication (invoices, receipts, reminders).
  • To comply with tax, accounting and other legal obligations in India.
  • With your consent, for product updates and marketing (you can opt out anytime).

3. Sharing

We do not sell your data. We share data only with sub-processors required to run the platform (hosting, email, payment gateways, analytics), all under contractual confidentiality obligations. We may disclose data if required by law or a lawful order.

4. Data retention

We retain business records for as long as your account is active and for a reasonable period thereafter to comply with statutory retention requirements. You can request deletion of your personal data by writing to support@bizezz.com.

5. Security

Data is encrypted in transit (TLS) and access is protected by role-based permissions and audit logs. No system is 100% secure; you agree to keep your credentials confidential.

6. Your rights

Subject to applicable law, you may access, correct, export or request deletion of your personal data. Email support@bizezz.com.

7. Cookies

We use strictly necessary cookies to keep you signed in and, with consent, analytics cookies to understand product usage.

8. Grievance Officer

Under Indian IT rules, complaints may be addressed to the Grievance Officer at support@bizezz.com. We will respond within 30 days.

9. Changes

We may update this policy from time to time. Material changes will be notified via email or in-app notice.